Shipping policy
Last updated: 31.07.2025
This Shipping Policy is part of our ("Terms") and should be therefore read alongside our main Terms.
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free 48 hour tracked 48 Hour Tracked shipping on orders over £50 to U.K Mainland (England, Scotland, Wales).
We offer free 48 hour tracked shipping on orders over £100 to Northern Ireland.
Shipping Fees
We also offer shipping at the following rates for orders under the free delivery threshold:
U.K Mainland (England, Scotland, Wales)
Small Parcels (0-2kgs):
Royal Mail Small Parcel Tracked 48 (0-2kgs) = £3.49
Royal Mail Small Parcel Tracked 24 (0-2kgs) = £3.99
Medium Parcels (2-10kgs):
Royal Mail Medium Parcel Tracked 48 (2-10kgs) = £6.99
Royal Mail Medium Parcel Tracked 24 (2-10kgs) = £7.99
Large Parcels (10kgs+):
Parcelforce Large Parcel Tracked 48 (10kgs+) = £6.99
Parcelforce Large Parcel Tracked 24 (10kgs+) = £7.99
OR (optionally if preferred)...
Royal Mail Large Parcel Tracked 48 (10-20kgs) = £8.79
Royal Mail Large Parcel Tracked 24 (10-20kgs) = £9.49
FREE DELIVERY OVER £50
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Northern Ireland
Small Parcels (0-2kgs):
Royal Mail Small Parcel Tracked 48 (0-2kgs) = £3.49
Royal Mail Small Parcel Tracked 24 (0-2kgs) = £3.99
Medium Parcels (2-10kgs):
Royal Mail Medium Parcel Tracked 48 (2-10kgs) = £6.99
Royal Mail Medium Parcel Tracked 24 (2-10kgs) = £7.99
Large Parcels (10-20kgs):
Royal Mail Large Parcel Tracked 48 (10-20kgs) = £8.79
Royal Mail Large Parcel Tracked 24 (10-20kgs) = £9.49
Large Parcels (20kgs+):
Parcelforce Large Parcel Tracked 48 Northern Ireland (20kgs+) = £19.99
Parcelforce Large Parcel Tracked 24 Northern Ireland (20kgs+) = £25.99
FREE DELIVERY OVER £100
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We continually work with our courier partners to bring you the best possible postage rates. We do not make any money from the postage so please bear this in mind. Where it is possible to absorb costs we do so.
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free 48 Hour Tracked shipping is not valid on international orders.
For information about customs process:
Email: sales@thegardenandcountrystore.co.uk
Call: 01937302135
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders cannot be shipped to P.O. boxes. Orders cannot be shipped to P.O boxes.
Not all shipping methods are available for certain items.
Orders only ship on business days, which are Monday to Friday.
To ensure same day despatch, orders must be placed by 12pm (GMT).
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Refund Policy: https://thegardenandcountrystore.co.uk/policies/refund-policy
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone: 01937302135
Email: sales@thegardenandcountrystore.co.uk
Online contact form: https://thegardenandcountrystore.co.uk/pages/contact